Mixcart Order
Cancellation and Return Policy
Cancellation
Policy
The customer can choose to cancel an order any time
before it's dispatched. The order cannot be cancelled once it’s shipped or out
for delivery. However, the customer may choose to reject it at the doorstep.
The time window for cancellation varies based on
different categories and the order cannot be cancelled once the specified time
has passed.
In some cases, the customer may not be allowed to
cancel the order for free, post the specified time and a cancellation fee will
be charged. The details about the time window mentioned on the product page or
order confirmation page will be considered final.
In case of any cancellation from the seller due to
unforeseen circumstances, a full refund will be initiated for prepaid orders.
Mixcart reserves the right to accept the
cancellation of any order. Mixcart also reserves the right to waive off or
modify the time window or cancellation fee from time to time.
Mixcart Returns
Policy
Returns is a scheme provided by respective sellers
directly under this policy in terms of which the option of exchange,
replacement and/ or refund is offered by the respective sellers to you. All
products listed under a particular category may not have the same returns
policy. For all products, the returns/replacement policy provided on the
product page shall prevail over the general returns policy. Do refer the
respective item's applicable return/replacement policy on the product page for
any exceptions to this returns policy and the table below
The return policy is divided into three parts; Do
read all sections carefully to understand the conditions and cases under which
returns will be accepted.
Part A – Category, Return Window and Actions
possible
|
Category |
Returns Window, Actions Possible and Conditions (if any) |
|
Furniture Home: Pet Supplies & Rest of Home. (Except Home décor, Furnishing,
Home Improvement Tools, Household Items) Furniture - Hammock Swing & Stool |
3 days Refund or Replacement
|
|
Lifestyle: Watch, T-Shirt, Footwear, Sari, Short, Dress, Kid’s (Capri,
Shorts & Tops), Men’s (Ethnic Wear, Shirt, Formals, Jeans, Clothing
Accessory), Women’s (Ethnic Wear, Fabric, Blouse, Jean, Skirt, Trousers,
Bra), Bags, Raincoat, Sunglass, Belt, Frame, Backpack, Suitcase, Luggage,
etc... Lifestyle: Jewellery, Footwear Accessories, Travel Accessories, Watch
Accessories, etc. Lifestyle: Winterwear (sweatshirt, jacket, sweater, cardigan, kids
thermal, pullover, windcheater, tracksuit, thermal, shawl, track top, glove,
muffler, scarf, blazer, uniform sweatshirt, uniform blazer, kids muffler, kids
mitten, shrug, poncho,uniform_sweater, cap, waistcoat, leg_warmer,
legging,elder halloween_costume) |
3 days Refund, Replacement or Exchange |
|
Home: Home Improvement Tools, Household Items, Home décor, Furnishing |
3 days Refund or replacement |
|
Books (All books) Sports Equipment’s (Racquet, ball, support, gloves, bags etc.) Exercise & Fitness Equipment’s (Home Gym combos, dumbbell etc.) Auto Accessories - Car and Bike accessories (helmets, car kit, media
players etc.) |
3 days Replacement only Free replacement will be provided within 10 days if the product is
delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual
and warranty cards in the original packaging at the time of returning the
product. |
|
Toys (Remote controlled toys, Learning toys, Stuffed toys etc.) Stationary (Pens, Diary notebooks, Calculators etc.) Musical Instruments (Microphones & Accessories, Guitars, Violins
etc.) |
3 days Replacement only Free replacement will be provided within 10 days if the product is
delivered in defective/damaged condition or different from the ordered item. Please keep the product intact, with original accessories, user manual
and warranty cards in the original packaging at the time of returning the
product. Non-Returnable - All Wind Instruments (Harmonicas, Flutes etc.) This
item is non-returnable due to hygiene and personal wellness. In case these
products are delivered in damaged/defective condition or different from the
ordered item, we will provide a free replacement. |
|
All Mobiles (except Apple, Google, Motorola, Infinix, Redmi, MI,
Vivo, POCO, Realme, Samsung phones), Electronics - (except Apple / Beats, Google, Realme, Samsung, JBL&
Infinity, Epson, HP, Dell, Canon, MI, Dizo Products (Tablets, Laptops, Smart
Watches) All Small Home Appliances (Except Chimney, Water Purifier, Fan,
Geyser) |
7 days Replacement only In order to help you resolve issues with your product, we may
troubleshoot your product either through online tools, over the phone, and/or
through an in-person technical visit. If a defect is determined within the Returns Window, a replacement of
the same model will be provided at no additional cost. If no defect is
confirmed or the issue is not diagnosed within 7 days of delivery, you will
be directed to a brand service centre to resolve any subsequent issues. In any case, only one replacement shall be provided. |
|
Mobile – Apple, Google, Motorola, Infinix, Redmi,
MI, Vivo, POCO, Realme, Samsung phones Electronics - Acer, AMKETTE, Apple/Beats, Bose,
Brother, Canon, Compaq, CREATIVE, DELL, DIZO, Epson, Google, GoPro, GOVO, HP,
INFINITY, JBL, Lenovo, LG, Lifelong, Mi, MOTOROLA, Nothing, OnePlus, OPPO,
Panasonic, PHILIPS, Realme, REDMI, SAMSUNG, Sansui, Seagate, Sonos, SONY,
Thomson, Total, Xiaomi products (Tablets, Laptops, Smart Watches, Headphones,
Speakers) Large –Vu, LG, Godrej, Haier, IFB, Hindware ,
Glen, Faber, AGARO, Voltas, BOSCH, Pureit, PHILIPS, HAVELLS, Elica, BAJAJ,
Kenstar, Eureka Forbes Aquasure from Aquaguard, Aquaguard, LIVPURE, EUREKA
FORBES, Crompton, Hindware Snowcrest, Hindware Calisto, Eurodomo, Symphony,
Hindware Atlantic, ONIDA, CANDY, Llyod, Voltas Beko, realme, Daikin, CARRIER,
Mi, Midea, Whirlpool, Blue Star, Panasonic, Morphy Richards, iFFALCON,
Hisense, TCL, TOSHIBA, Hitachi, Rockwell, KENT |
7 Days Service Centre Replacement/Repair only Brand assistance for device related issues is
subject to brand warranty guidelines and service policies. Please reach out
to the nearest brand authorized service centre for more detail Please note that MIxcart is an online marketplace
and the final decision on replacement of defective device rests with the
seller/brand For Samsung, in case of DOA approved by brand,
share the certificate of approval to the Mixcart customer support team to
process your complaint For any other issues with the product, you may
contact MIxcart Customer Care |
|
Furniture, Large appliances ( Except Vu, LG,
Godrej,Haier, IFB, Hindware , Glen, Faber, AGARO, Voltas, BOSCH, Vu, LG,
Godrej, Haier, IFB, Hindware, Glen, Faber, AGARO, Voltas, BOSCH, Pureit,
PHILIPS, HAVELLS, Elica, BAJAJ, Kenstar, Eureka Forbes Aquasure from
Aquaguard, Aquaguard, LIVPURE, EUREKA FORBES, Crompton, Hindware Snowcrest,
Hindware Calisto, Eurodomo, Symphony, Hindware Atlantic, ONIDA, CANDY, Llyod,
Voltas Beko, realme, Daikin, CARRIER, Mi, Midea, Whirlpool, Blue Star,
Panasonic, Morphy Richards, iFFALCON, Hisense, TCL,TOSHIBA, Hitachi,
Rockwell, KENT ) Rest of Small Home Appliances - Chimney, Water
Purifier, Fan, Geyser only |
5 days Replacement only For products requiring installation, returns
shall be eligible only when such products are installed by the brand's
authorized personnel. In order to help you resolve issues with your
product, we may troubleshoot your product either through online tools, over
the phone, and/or through an in-person technical visit. If a defect is determined within the Returns
Window, a replacement of the same model will be provided at no additional
cost. If no defect is confirmed or the issue is not diagnosed within 5 days
of delivery or Installation wherever applicable, you will be directed to a
brand service centre to resolve any subsequent issues. In any case, only one replacement shall be
provided. |
|
Grocery - Dairy, Bakery, Fruits and Vegetables, etc. |
2 Days Refund Only |
|
Grocery - Remaining items under grocery like pulses, atta, edible and
more |
3 days Refund only |
|
No Questions Asked |
3 days Refund or replacement This policy enables easy product return requests for customers through
the Platform, subject to product validations at the time of pick-up and fraud
prevention mechanisms. This policy shall be applicable only if the
product was bought when this policy was applicable to the product. If not,
the policy provided here shall apply to the order. It is clarified
that a customer may only be able to seek a one-time replacement under this
Policy, subject to the other terms provided herein. Exceptions to this policy: Following claims will
be covered under the policy provided here and through corresponding
validation processes a. product undelivered b. product/accessories missing c. wrong product/accessories delivered |
|
No Returns categories |
Some products in the above categories are not returnable due to their
nature or other reasons. For all products, the policy on the product page
shall prevail. You can view the complete list of non-returnable
products. |
|
Refurbished |
10 days Replacement only To help you resolve issues with your product, we may troubleshoot your
product either through online tools, over the phone, and/or through an
in-person technical visit. If a defect is determined within the Returns Window, a replacement of
the same model will be provided at no additional cost. If no defect is
confirmed or the issue is not diagnosed within 10 days of delivery, you will
be directed to the warranty partner for resolving any subsequent issues. |
Part B - Returns Pick-Up and Processing In case of returns where you would like
item(s) to be picked up from a different address, the address can only be
changed if pick-up service is available at the new address During pick-up, your
product will be checked for the following conditions:
|
Category |
Conditions |
|
Correct Product |
IMEI/ name/ image/ brand/ serial number/ article number/ bar code
should match and MRP tag should be undetected and clearly visible. |
|
Complete Product |
All in-the-box accessories (like remote control, starter kits,
instruction manuals, chargers, headphones, etc.), freebies and combos (if
any) should be present. |
|
Unused Product |
The product should be unused, unwashed, unsoiled, without any stains
and with non-tampered quality check seals/return tags/warranty seals
(wherever applicable). Before returning a Mobile/ Laptop/ Tablet, the device
should be formatted and Screen Lock (Pin, Pattern or Fingerprint) must be
disabled. iCloud lock must be disabled for Apple devices. |
|
Undamaged Product |
The product (including SIM trays/ charging port/ headphone port,
back-panel etc.) should be undamaged and without any scratches, dents, tears
or holes. |
|
Undamaged Packaging |
The product’s original packaging/ box should be undamaged. |
The field executive (Pickup boy) will refuse to
accept the return if any of the above conditions are not met.
For any products for which a refund is to be given, the refund
will be processed once the returned product has been received by the seller.
Part C - General Rules for a successful Return
Mixcart holds the right to restrict the number of returns
created per order unit, post the evaluation of the product/order defect is
undertaken by MIxcart authorized representative.
