Mix-cart.in Returns Policy

Most items purchased from sellers listed on mix-cart.in are returnable within the return window, except those that are explicitly identified as not returnable.

For the products that are returned by the customer, the refund is issued to the original payment method (in case of pre-paid transactions) or to the bank account / as bank account (in case of Pay on Delivery orders), the details for making such refund and the timelines are detailed in the refund policy available here.

General Returns Policy

a)     Applicable products are returnable within the applicable return window if you've received them in a condition that is physically damaged, has missing parts or accessories, defective or different from their description on the product detail page on mix-cart.in.

b)     We will carry out verification checks and return will be processed only if:

·        it is determined that the product was not damaged while in your possession;

·        the product is not different from what was shipped to you;

·        the product is returned in original condition (with brand’s/manufacturer's box, MRP tag intact, user manual, warranty card and all the accessories therein).

c)     If you wish to return an electronic device that stores any personal information, please ensure that you have removed all such personal information from the device prior to returning. Mixcart shall not be liable in any manner for any misuse or usage of such information.

d)     Products may not be eligible for return in some cases as covered in detail in the “Return Policy Types” table below, including cases of buyer's remorse such as incorrect model or color of product ordered or incorrect product ordered.

e)     Products marked as "non-returnable" on the product detail page cannot be returned. However, in an unlikely event of damaged, defective or wrong item delivered to you, we will provide a full refund or replacement, as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement. We reserve the right to pick up the product to ascertain the damage or defect in the product prior to issuing refund/replacement.

f)       No additional information is required to return an eligible order unless otherwise noted in the category specific policy.

g)     Products may be eligible for replacement only if the same seller has the exact same item in stock

h)     On products where return is eligible (basis the policy defined in the Return Policy Types table below), if the seller does not have the exact same product in stock, a refund would be issued to you instead of a Replacement.

i)       In the event customers are found to misuse the return policy by excessively returning, or cancelling or not accepting the orders placed, MIxcart reserves the right to warn and/or suspend and/or block and/or terminate such customer accounts, as necessary.

Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 3 days from the delivery of the product.

Return Policy Types with Descriptions:

Customers should check the display page for Return / Replacement policy applicable to the specific product before purchase.

Policy

Defective use case

Damage, Wrong Item use case

3/5 Days Service Centre Replacement

For defective items, you will have to reach out to the brand service centre for further resolutions. For few items, we may facilitate scheduling a technician visit at your doorstep for troubleshooting only. Based on the assessment/ visit, final resolution (repair, refund, replacement) will be provided by brand only.

This item is eligible for free replacement, within 3 days of delivery in an unlikely event of damaged, or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.

3 Days Replacement by Brand

For Defective items, brand will provide On-call support followed by a technician inspection at your location. Brand technicians will repair the item or provide a replacement as per brand policies. On the basis of the technician's evaluation report, Mixcart will provide resolution.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.

This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.

3 Days Replacement

This item is eligible for free replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different/wrong item delivered to you.

Please keep the item in its original condition, with MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging. We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement. For few items, we may facilitate scheduling a technician visit to your location. On the basis of the technician's evaluation report, we will provide resolution.

3 Days Returnable

This item is eligible for free return or replacement, within 3 days of delivery, in an unlikely event of damaged, defective or different item delivered to you. You can also return the item within 3 days of delivery for full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, user manual, warranty cards, and original accessories in manufacturer packaging for a successful return pick-up.

We may contact you and / or carry out verification checks to ascertain the damage or defect in the item prior to issuing refund/replacement.

3 Day Free Returns & Exchange

This item is eligible for return within 3 days of delivery. You can also exchange this item for a different size/colour (based on item availability) or return for a full refund.

Please keep the item in its original condition, with brand outer box, MRP tags attached, warranty cards, and original accessories in manufacturer packaging for a successful refund/replacement.

Non-Returnable

These items are not eligible for returns. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the item prior to issuing refund/replacement. We reserve the right to pick up the item to ascertain the damage or defect in the item prior to issuing refund/replacement.