Welcome to the website www.mix-cart.in (“Mixcart”). The Website, Mobile Application Mixcart  is operated by Mixcart E-Mart Private Limited (“Mixcart” or “us” or “we” or “our”), having its registered office located 417/19/a/e, Kajipara, Baidyabati, Hooghly, Singur, West Bengal, India 712222. Please read the Conditions of Use document carefully before using the Mixcart website & mobile application. By visiting the Mixcart website & mobile application you signify your agreement to be bound by these Conditions of Use (“Terms”).

These Terms and Conditions govern your use of the Mixcart platform as a buyer or customer. By accessing or using the platform, you agree to comply with these terms.

1. Registration and Account

- Eligibility: To make purchases on Mixcart, you must be at least 18 years old and capable of entering into legally binding contracts under Indian law.

- Account Creation: To use the services, you may need to create an account by providing accurate personal information. You are responsible for maintaining the confidentiality of your account and password, and you agree to accept responsibility for all activities that occur under your account.

- Account Termination: Mixcart reserves the right to suspend or terminate your account if any unauthorized or fraudulent activities are detected.

2. Product Information and Pricing

- Product Descriptions: Mixcart strives to ensure that product descriptions are accurate, but we do not guarantee that all details, including colors, features, or pricing, will be 100% accurate. Minor variations in product details may occur due to different manufacturers or suppliers.

- Pricing: All prices displayed on the platform are inclusive of applicable taxes unless stated otherwise. Pricing errors may occur despite our best efforts, and in such cases, Mixcart reserves the right to cancel orders affected by such errors.

3. Order Placement and Acceptance

- Placing an Order: When you place an order on Mixcart, it represents an offer to buy a product. The order is considered confirmed only after we send you an order confirmation via email or SMS.

- Right to Refuse Orders: Mixcart reserves the right to refuse or cancel any order for reasons including, but not limited to, product unavailability, pricing errors, or suspicion of fraud.

- Modifications: Once an order has been placed, it cannot be modified by the customer. Any modification requests must be directed to customer support, and Mixcart will attempt to assist based on the status of the order.

4. Payment

- Payment Methods: Mixcart accepts various payment methods including debit/credit cards, net banking, and UPI.

- Refunds: In case of a refund, it will be processed through the original method of payment. Refund timelines may vary depending on the payment method and banking procedures.

5. Shipping and Delivery

- Delivery Timelines: Products are generally delivered within 5 to 7 working days from the date of order confirmation. Delivery timelines may vary depending on your location, the availability of the product, and logistics constraints.

- Delivery Charges: Delivery fees may be applicable based on the total order value, shipping location, or other factors, and will be communicated during the checkout process.

- Risk of Loss: Risk of loss and title for the products pass to you upon delivery. In case of non-receipt, it is your responsibility to notify Mixcart within a reasonable period.

6. Returns, Refunds, and Cancellations

- Return Policy: Mixcart’s return policy allows for returns within a specified period from the delivery date, subject to our return terms. The return window and conditions vary by product category and are outlined on the product details page.

- Refunds for Returns: Refunds will be processed after the returned product passes a quality check. If the product is found to be ineligible for return, it will be sent back to you, and no refund will be provided.

- Cancellation: You may cancel your order before it is shipped. Once shipped, the order cannot be canceled, but you may still request a return after delivery if the return conditions are met.

7. Product Warranty

- Warranties: Products sold on Mixcart may come with warranties provided by the seller or manufacturer. Mixcart does not offer any warranty of its own and only acts as a facilitator between the buyer and the seller.

- Claims: Any warranty claims or product defects must be reported directly to the manufacturer or seller, as applicable. Mixcart is not responsible for handling warranty claims.

8. Intellectual Property

- Content Ownership: All content on the Mixcart platform, including text, images, logos, and designs, is owned by Mixcart or its licensors. You are not allowed to reproduce, distribute, or exploit any content without prior written consent from Mixcart.

- User-Generated Content: Any reviews, feedback, or other content posted by users on Mixcart remain the intellectual property of the user, but by submitting such content, you grant Mixcart a worldwide, royalty-free license to use, display, and distribute it on the platform.

9. Privacy and Data Protection

- Data Collection: Mixcart collects personal data such as your name, address, and payment details to process orders and improve user experience. By using the platform, you agree to our Privacy Policy.

- Third-Party Services: Mixcart may share your information with third-party logistics or payment service providers to fulfill your order. We do not sell your personal information to any third parties.

10. Limitation of Liability

- Platform Availability: Mixcart strives to provide uninterrupted access to the platform, but we do not guarantee that the platform will always be available or free from errors. We are not liable for any downtime or interruptions in service.

- Product Liability: Mixcart is a marketplace that facilitates transactions between buyers and sellers. We are not responsible for the quality, safety, or legality of products sold by third-party sellers.

- Indirect Damages: Mixcart will not be held liable for any indirect, incidental, or consequential damages arising from your use of the platform or products purchased through it.

11. Indemnification

- You agree to indemnify and hold Mixcart, its affiliates, and employees harmless from any claims, losses, or damages arising from your breach of these Terms and Conditions, violation of any laws, or infringement of third-party rights.

12. Dispute Resolution

- Governing Law: These Terms and Conditions are governed by the laws of India. Any disputes arising out of or related to these terms will be subject to the exclusive jurisdiction of the courts in Kolkata, West Bengal.

- Dispute Process: In the event of a dispute, you agree to first attempt to resolve the matter amicably by contacting Mixcart’s customer support team.

13. Changes to Terms and Conditions

- Mixcart reserves the right to update or modify these Terms and Conditions at any time. Any changes will be communicated via email or through the platform. Continued use of the platform after such changes constitutes acceptance of the updated terms.

For further assistance or inquiries, please contact Mixcart at  info@mix-cart.in or Call us – (+91)8401277453